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SUBSTITUTION/RETURN POLICY

MayaFlowers is a renowned florist company based in India. Although we guarantee exceptional service, there are those rare moments that something comes along and causes you to want to return your arrangement. 

Fresh Flowers

Even if you want to make substitutions for your flowers, this is something that MayaFlowers would be more than happy to accommodate. If you are not satisfied with delivered non-perishable gift item from MayaFlowers, no matter what the reason may be, you can exchange it for something of equal value or a refund within 2 hours of making the purchase. You will have to return the item yourself to our retail outlet, as we do not make pickups for returns. 

CAKES

Substitutions within a cake may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery. If cake delivered is not up to the mark or if their is any damage in the cake then we request you to return the cake immediately at the time of delivery. We always request to see the cake at the time of delivery, so if anything damaged delivered to you, then please return it to the same courier boy. Once delivery is done, we will not be able to take it back for the same reasons. We are also dependent on third party for cake deliveries, so we request you to cooperate with us and return the product at the time of delivery.

SUBSTITUTIONS FOR SPECIAL OCCASIONS

Due to the importance of delivering orders on special occasions, such as funerals, birthdays, and anniversaries, valentines day, mothers day, Christmas, new Year, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and if we are not able to contact you via the phone number(s) or email address you.

SPECIAL NOTE:

On special occasions please cooperate with us of any mistake of ours. We also request to every customer of ours that please don't expect same arrangement as shown on website. Due to the bad transportation environment, some time product shape may change.